Employee Experience
Building a great team starts with the Manager

Learning Objective
Observe how the Model Store Manager drives the ultimate employee experience.

Learning Points
The video shows how the manager correctly handles the Sales Repesentative's request:

4 Employee Needs To Talk

Sample text: The employee approaches the manager to ask a question about his benefits, pay or vacation time. The manager carefully records the question.

4 Manager Contacts Employee Service Center

Sample text: The manager makes it a priority to contact the ESC about the employee's issue and writes down all relevant information.

4 Manager Provides Feedback

Sample text: The manager makes contact with the employee as soon as possible with the answer to the employee's question.

4 Copy Given To Employee

Sample text: It is very important that the employee be given a copy of the question and answer. This provides documentation of the issue and the result of the inquiry.